Privacy Policy

Effective Date: 10.12.2024

Sera Solutions vGmbH (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our SaaS platform for pitch deck creation (the “Service”). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Data

We collect personal data that you provide directly to us, including:

• Account Information: Name, email address, and password.
• Billing Information: Payment details such as credit card information, billing address, and transaction history.
• Communication Information: Information you provide when contacting us, such as feedback or support inquiries.

1.2 Content Data

We process and store content you create using our platform, including text, designs, images, and other materials uploaded to your pitch decks.

1.3 Automatically Collected Data

When you use the Service, we may collect:

• Device and Usage Data: IP address, browser type, operating system, and usage metrics.
• Cookies and Tracking Technologies: Information collected via cookies and similar technologies (see Section 4 for details).

2. How We Use Your Data

We use your data for the following purposes:

• Account Management: To create and manage your account.
• Service Delivery: To provide, maintain, and improve the Service.
• Payment Processing: To process subscription payments securely.
• Communication: To send you service-related notifications and promotional materials (you can opt out of marketing communications at any time).
• Security and Compliance: To ensure the security of our platform and comply with legal obligations.

3. Data Storage and Security

3.1 Data Storage

Your data is stored on secure servers hosted by reputable third-party providers. Content you create is encrypted and backed up regularly to prevent data loss.

3.2 Security Measures

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive information during transmission (e.g., HTTPS).
• Access controls to restrict unauthorized access to your data.
• Regular security audits and updates.

3.3 Third-Party Services

We may share your data with trusted third parties to facilitate the Service, such as:

• Payment Processors: To securely handle transactions.
• Cloud Storage Providers: For data hosting and backup.
• Analytics Tools: To monitor and improve the platform.

We ensure that these providers comply with stringent data protection standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for the platform to function.
• Performance Cookies: To analyze and improve the Service.
• Marketing Cookies: To deliver relevant advertisements.

You can manage your cookie preferences through your browser settings.

5. Your Rights

Under applicable privacy laws, you have the following rights:

• Access and Portability: Request access to your personal data and obtain a copy.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
• Objection: Object to data processing for direct marketing purposes.
• Data Restriction: Request a restriction on data processing in certain circumstances.

To exercise your rights, contact us using the information in Section 6.

6. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Sera Solutions vGmbH
Email: contact@sera-solutions.lu
Address: 53, A Leischemer. L-3209 Bettembourg

7. Compliance with Privacy Laws

We comply with applicable privacy laws, including:

• General Data Protection Regulation (GDPR): For users in the European Economic Area.
• California Consumer Privacy Act (CCPA): For users in California.

If you believe we have violated your rights under these laws, you have the right to file a complaint with your local data protection authority.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of the Service constitutes acceptance of the updated policy.