Terms and Conditions

Effective Date: 10.12.2024

Welcome to Sera Solutions vGmbH ("we," "our," or "us"), a SaaS platform based in Luxembourg designed to help users create professional pitch decks. By accessing or using our platform (the "Service"), you agree to these Terms and Conditions ("Terms"). Please read them carefully.

1. Service Description

1.1 Purpose

Sera Solutions vGmbH provides tools and templates to create, edit, and store pitch decks. Access to the Service is subscription-based.

1.2 Features

Users can customize content, collaborate, and securely store their pitch decks using our platform.

1.3 Modifications

We may update or modify the Service to improve functionality, and such changes will be communicated to users where necessary.

2. User Responsibilities

2.1 Account Information

Users must provide accurate and up-to-date information during registration. Misrepresentation may lead to account suspension.

2.2 Compliance

Users must comply with intellectual property laws and avoid uploading copyrighted, offensive, or unlawful materials.

2.3 Guidelines

Users agree to use the platform responsibly and adhere to all published guidelines.

3. Subscription and Payment Terms

3.1 Pricing

Subscription fees are listed on our website and may vary based on selected plans.

3.2 Billing

Payments are processed monthly or annually, depending on the user’s selected billing cycle.

3.3 Methods

Accepted payment methods include credit cards and other digital payment options as specified during checkout.

3.4 Cancellation

Users can cancel their subscriptions at any time. Cancellation takes effect at the end of the current billing cycle.

3.5 Refunds

Refunds are issued only for billing errors or under exceptional circumstances, at our discretion.

3.6 Changes

We reserve the right to adjust pricing or subscription terms with at least 30 days' notice.

4. Intellectual Property

4.1 User Content

Users retain ownership of the content they create and upload. By using the platform, users grant us a non-exclusive license to store and process their content solely to provide the Service.

4.2 Platform Assets

Templates, designs, and other assets provided by the platform remain our intellectual property and may not be used outside the Service without written permission.

5. Acceptable Use Policy

Users may not:

• Use the Service for illegal activities.
• Upload or share content that infringes third-party rights.
• Interfere with or disrupt the platform’s functionality.
• Attempt to access other users' accounts or data.

Violations of this policy may result in account suspension or termination.

6. Limitation of Liability

6.1 No Guarantees

The Service is provided "as is" without warranties of any kind, express or implied.

6.2 Liability Cap

To the extent permitted by law, our liability is limited to the amount paid by the user in the 12 months preceding the claim.

6.3 Exclusions

We are not responsible for data loss, service interruptions, or third-party actions.

7. Data Protection and Privacy

7.1 Compliance

We comply with GDPR and other applicable data protection laws. For details, see our Privacy Policy.

7.2 User Rights

Users have rights to access, correct, or delete their data and can exercise these rights by contacting us.

8. Termination of Use

8.1 By Users

Users may terminate their accounts at any time by following the account deletion process.

8.2 By Us

We may suspend or terminate accounts for violations of these Terms, misuse of the platform, or legal requirements.

8.3 Effect of Termination

Upon termination, access to the platform and stored content will be revoked. Users should download their content before terminating their account.

9. Governing Law and Jurisdiction

9.1 Governing Law

These Terms are governed by the laws of Luxembourg.

9.2 Jurisdiction

Any disputes arising from these Terms shall be resolved in the courts of Luxembourg.

10. Amendments

10.1 Updates

We may update these Terms periodically. Users will be notified of significant changes through email or platform announcements.

10.2 Acceptance

Continued use of the Service after updates constitutes acceptance of the revised Terms.

Contact Information

For questions or concerns about these Terms, please contact us at:

Sera Solutions vGmbH
Email: contact@sera-solutions.lu
Address: 53, A Leischemer. L-3209 Bettembourg

By using Sera Solutions vGmbH, you agree to these Terms and Conditions. Thank you for choosing our platform to create your pitch decks!